BUILDING RELATIONSHIPS WINNING CUSTOMERS
Why do relationships matter to your sales? Building good relationships with both new and existing clients allow businesses to establish a more personalised and enticing customer experience. According to research done by Price Waterhouse Coopers, customers are willing to pay a price premium of up to18% for luxury and indulgence services, simply by receiving a great customer experience.
Therefore, in the event of a conflict where unhappy customers are not willing to do business with your company ever again, it makes sense to win back the sales through effective conflict resolution. After all, it costs so much more to attract than retain a customer.
This 2-day programme focuses on genuine human interaction that goes a long way in this world where such interactions across touchpoints can make a positive difference to the organisation.
This programme has been accredited to be conducted over face-to-face and over virtual classroom.
CERTIFICATION
WHO SHOULD ATTEND
IBF ACCREDITATION
The IBF Standards are a set of competency standards for financial skills. These Standards are developed in partnership with industry leaders and provide a professional development and skills roadmap for financial sector practitioners to excel in their respective job roles. They currently cover 12 industry segments in the financial sector.
Building Relationships Winning Customers has been accredited under the Skills Framework for Financial Services, and is eligible for funding under the IBF Standards Training Scheme (IBF-STS), subject to all eligibility criteria being met. Participants are advised to assess the suitability of the programme and its relevance to their business activities or job roles.
IBF subsidies of courses are as follow:
- 70% subsidy applicable to courses commencing 01 Jan 2023 for all Singapore Citizens aged 40 years old and above
- 50% subsidy applicable to courses commencing 01 Jan 2023 for all Singapore Citizens aged below 40 years old & Permanent Residents
Find out more on www.ibf.org.sg
IBF ENHANCED FUNDING
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70%
FUNDING FOR ALL IBF ACCREDITED COURSES COMMENCING 01 JAN 2023 FOR ALL SINGAPORE CITIZENS AGED 40 YEARS OLD AND ABOVE, SUBJECT TO PREVAILING GRANT CAP.
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50%
FUNDING FOR ALL IBF ACCREDITED COURSES COMMENCING 01 JAN 2023 FOR ALL SINGAPORE CITIZENS AGED BELOW 40 YEARS OLD AND PRs , SUBJECT TO PREVAILING GRANT CAP.
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Course Fee - Building Relationships Winning Customers
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Full Course Fee
$1,200.00 -
Full Course Fee with GST
$1,296.00
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Nett amount after Funding (incl. GST)
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70% subsidy applicable to courses commencing 01 Jan 2023 for all Singapore Citizens aged 40 years old and above
-
Singapore Citizens (Aged 40 and above)
Self-Sponsored $456.00
Corporate $456.00 -
Others
$1,296.00
-
50% subsidy applicable for Singapore Citizens aged below 40 years and PRs for all IBF-accredited Courses commencing 01 Jan 2023, subject to prevailing grant cap.
-
Singapore Citizens (Aged 40 and below) & PRs
Self-Sponsored $696.00
Corporate $696.00 -
Others
$1,296.00
ELIGIBILITY FOR IBF FUNDING
Self-Sponsored Individuals
- Singapore Citizens or Singapore Permanent Residents physically based in Singapore
- Participant has to complete at least 75% attendance and pass all relevant assessments
- MCLS reserves the right to recover the funded amount from the participant if he/she did not meet the eligibility criteria
Corporate
- Singapore Citizens or Singapore Permanent Residents physically based in Singapore
- Company must be Singapore-based financial Institutions regulated by MAS (licensed or exempt from licensing by MAS) or FinTech firms certified by Singapore FinTech Association
- S$456.00 (Individual)
- S$456.00 (Corporate)
- $696.00 (Individual)
- $696.00 (Corporate)
16.0 Hours (CPD Hours)
Upcoming RunsPlease email us to register your interest and we will follow up with you as soon as possible. Thank you.
