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BUILDING RELATIONSHIPS WINNING CUSTOMERS

IBF Programme Code: P210703LWC
B5.CUSTOMER EXPERIENCE MANAGEMENT – LEVEL 3

Why do relationships matter to your sales? Building good relationships with both new and existing clients allow businesses to establish a more personalised and enticing customer experience. According to research done by Price Waterhouse Coopers, customers are willing to pay a price premium of up to18% for luxury and indulgence services, simply by receiving a great customer experience.

Therefore, in the event of a conflict where unhappy customers are not willing to do business with your company ever again, it makes sense to win back the sales through effective conflict resolution. After all, it costs so much more to attract than retain a customer.

This 2-day programme focuses on genuine human interaction that goes a long way in this world where such interactions across touchpoints can make a positive difference to the organisation.

This programme has been accredited to be conducted over face-to-face and over virtual classroom.

CERTIFICATION

Learners who complete the programme will receive a Certificate of Completion from Monochrome Learning Solutions.

WHO SHOULD ATTEND

Sales, Service and Ops personnel in the Financial Industry

IBF ACCREDITATION

The IBF Standards are a set of competency standards for financial skills. These Standards are developed in partnership with industry leaders and provide a professional development and skills roadmap for financial sector practitioners to excel in their respective job roles. They currently cover 12 industry segments in the financial sector.

Building Relationships Winning Customers has been accredited under the Skills Framework for Financial Services, and is eligible for funding under the IBF Standards Training Scheme (IBF-STS), subject to all eligibility criteria being met. Participants are advised to assess the suitability of the programme and its relevance to their business activities or job roles.

IBF subsidies of courses are as follow:

  • 90% subsidy is applicable to courses conducted between 8 April 2020 to 31 December 2021 and completed no later than 31 March 2022
  • 80% subsidy is applicable to courses conducted between 1 January 2022 to 30 June 2022 and completed no later than 30 September 2022

Singapore Citizens aged 40 years old and above will continue to be eligible for 90% co-funding of course fees, subject to prevailing grant cap.

For company-sponsored individuals, the Training Allowance Grant will apply to IBF recognised courses that commence on or after 8 April 2020, up to 30 June 2022, and must be completed no later than 30 September 2022.

Find out more on www.ibf.org.sg

IBF ENHANCED FUNDING

  • 90%

    FUNDING FOR ALL IBF ACCREDITED COURSES THAT COMMENCE BETWEEN 8 APR 2020 & 31 DEC 2021

  • Course Fee - Cold Calls Warm Conversations

  • Full Course Fee

    $1,200.00
  • Full Course Fee with GST

    $1,284.00
  • Nett amount after Funding (incl. GST)

  • 90% subsidy applicable to courses between 8 April 2020 to 31 December 2021 and completed no later than 31 March 2022

  • Singapore Citizens & Permanent Residents

    Self-Sponsored $128.40
    Corporate $204.00

  • Others

    $1,284.00

  • 80% subsidy applicable to courses between 1 January 2022 to 30 June 2022 and completed no later than 30 September 2022

  • Singapore Citizens & Permanent Residents

    Self-Sponsored $256.80
    Corporate $324.00

  • Others

    $1,284.00

ELIGIBILITY FOR IBF FUNDING

Self-Sponsored Individuals

  • Singapore Citizens or Singapore Permanent Residents physically based in Singapore
  • Participant has to complete at least 75% attendance and pass all relevant assessments
  • MCLS reserves the right to recover the funded amount from the participant if he/she did not meet the eligibility criteria

Corporate

  • Singapore Citizens or Singapore Permanent Residents physically based in Singapore
  • Company must be Singapore-based financial Institutions regulated by MAS (licensed or exempt from licensing by MAS) or FinTech firms certified by Singapore FinTech Association
Course Fee:
S$1,280.00
After IBF subsidies, you only pay:
  • S$128.40 Nett (Individual)
  • S$204.00 Nett (Corporate)
On top of the subsidies, sponsoring companies are also eligible for the following training grants
  • S$160.00 TAG via your ORG from IBF
16.0 Hours (CPD Hours)
Upcoming Runs

Please email us to register your interest and we will follow up with you as soon as possible. Thank you.